The honest answers.

Before we build, we agree a baseline together: the labor hours your team spends on the process times their loaded cost, plus any tool licenses we’ll replace and the cost of errors and rework. From that we set a projected Year-1 saving and write it into the scope. After launch we re-measure the same line items, so the number is transparent and mutual the whole way through.

Then we refund the difference. Your fee is based on the projected Year-1 saving we agreed up front; if the verified savings after launch come in lower, we pay back the gap. The one condition is fair to both sides: the system has to have been used as set out in the agreed scope, so we’re measuring the automation’s performance and not a process that quietly went back to the old way.

There’s nothing to pay upfront. The fee, 50% of the projected Year-1 saving, is due when we deliver the working system. If you’d rather not pay it in one go, we can spread it over the first three months as the automation ramps up. After that, maintenance is free for a year.

You do. The system, the workflows, and the configuration are yours. We document it so you’re never locked in, and the included maintenance is a service we provide on top of something you already own.

Maintenance is free for the first year. From month 13 it moves to a flat 10% of the annual savings, which covers ongoing upkeep and optimization. At month 6 we also run a free upgrade review: if a better tool or model has appeared that would improve your system, we re-platform you at no charge.

Most first automations are working in 5 to 10 days, not months. We deliberately scope the first build narrow, around one painful, costly process, so you see real output quickly. Speed is part of the model: the sooner it runs, the sooner the savings start.

We build on your tools and your accounts wherever possible, so your data stays in systems you already control. We’re an EU entity and handle EU personal data under GDPR/ePrivacy, with data-processing terms available for review. Security specifics are covered in scoping before any system touches production.

Because building software got cheap and we’re fast at it. When the build cost is low, pricing against the value created beats billing for hours, for both sides. Tying our fee to your savings, and backing it with a refund, keeps us pointed at work that actually pays off instead of billable busywork.